Ordering

Q: How to order?
Step 1: Browse the products.
Step 2: Select your preferred date and time.
Step 3: Add a card and enter the message you would like us to print on the card.
Step 4: Add to cart.
Step 5: Select ‘Delivery’ or ‘Local Pickup’. (Delivery fee will be calculated after you have entered the delivery details.)
Step 6: Complete the payment.
Step 7: Your order is confirmed!

 

Q: Can we do same-day delivery/pickup option?
We don’t offer same-day delivery/pickup option. All order are with a minimum of 2 days pre-order.

 

Q: Can I purchase from your store?
No. All orders must be pre-ordered. Our cakes are prepared according to how many orders we receive in a given period. We require all orders to be placed on our website before you can pick them up in our store.

 

Q: What forms of payment do you accept?
We accept Credit & Debit Card, Online Banking/FPX, GrabPay, Boost, TouchNGo, Maybank QRpay and Shopee Pay.

 

Q: Why can’t I choose the date/time?
A blocked or greyed out date or time indicates that the product is not available for that date/time or that it has passed its cut-off date.

• 2 Day Pre-Order – Orders must be placed at least 1 day before (by 2pm for certain cakes).

 

Q: Do you include a physical receipt with my order?
No, we do not attach any receipts along with the delivery. The buyer will receive a payment confirmation and an order confirmation email once the order is confirmed. 

 

Q: Can I order multiple cakes, but have them delivered to different addresses and/or at different dates and times and/or different delivery or pick up option?
If you would like to have them delivered to different addresses (regardless of distance) or at different times, you would need to place the orders separately on our website. 

 

Q: Can I amend my order?
To amend or cancel your order, please contact us on WhatsApp at +6010-9798090 at least 48 hours before the delivery date and wait for our response via email confirming if the changes are possible. Please read the form carefully before submitting it.
(Working hours: 10am – 6pm)

NOTE:
A change of address is NOT possible once the order has been placed.
All refunds (if any) will be done via store credit which will be sent to your email.

Q: Can I change the cake?
To change the cake, please contact us via WhatsApp at +6010-9798090 at least 48 hours before the delivery date. 

 

Q: Can I add on to my order?
To add on to your order, please contact us via WhatsApp at +6010-9798090 at least 48 hours before the delivery date.

 

Q: How will refunds (if any) be made?
All refunds (if any) will be made in the form of store credit which will be sent to your email. You may use it on your next purchase with us. It is valid for 1 year. The same code can be used for multiple purchases with us so long as it is not past the expiry date, and there is a balance of store credit available.

Q: Can you change the billing address?
Unfortunately, we cannot change the billing address. Not to worry, we do not include the receipt along with the delivery.

 

Q: What is the difference between billing address and delivery address?
The billing address is the buyer’s address – the address associated with your bank account. The delivery address is the address of the recipient – the address you would like to have the cake(s) delivered to. 

 

Q: I am unable to make payment/I’m stuck at the payment page/I cannot add the items to cart.
Please WhatsApp us at +6010-9798090 a screenshot of the error page. We will look into the matter and get back to you as soon as we can. 

 

Q: I would like to request an invoice/receipt. 
Please WhatsApp us at +6010-9798090 to request the invoice/receipt. 

 

Q: Do you take customised corporate orders?
All our corporate orders need a MOQ depending on the request. Please submit the Google form on our ‘Contact Us’ page with all the necessary details.

 

Delivery

Q: How much is the delivery fee?
We deliver to areas within 50km of our shop. You may check out the estimated delivery fee below:

Distance	Delivery Fee
0 – 5km	RM 10
5.1km – 10km	RM 15
10.1km – 15km	RM 20
15.1km – 20km	RM 30
20.1km – 25km	RM 40
25.1km – 50km	RM 50

 

Q: Can I choose the delivery time?
Yes, you can select the time slot of 11am-1pm, 1-3pm or 3-5pm before adding the product to your cart. 

 

Q: Can I request a specific delivery time?
Please note that we cannot arrange delivery at a specific time as all of our deliveries are based on the area and distance of all orders per time slot. Oftentimes, drivers deliver to multiple locations in one trip, and traffic conditions or potential unforeseen circumstances cannot be predicted.

Q: Will my order arrive on time?

We do our best to ensure that your orders reach you within the selected time frame. Please be aware that unpredictable traffic conditions and unforeseen events may delay deliveries since drivers deliver to multiple locations at once. If you cannot afford to receive cakes earlier/later than planned, it is best to select an earlier time slot or to self-pick up the cakes.

 

Q: How do I receive the delivery update?
You will receive a delivery update via email shortly before your delivery time slot on the day your order is due for delivery. You may also opt for SMS notifications (after checkout) for the delivery update.

 

Q: What if the receiver is not present at the time of delivery?
The driver will send the cake back to our store after completing his jobs at other destinations (if any).

The buyer or receiver will need to arrange a pickup from our store after the cake is sent back to us.


We do not promise, nor do we take any responsibility for the freshness of the cake(s) after that.


 

Q: Can I change the delivery details of my order?
To change the delivery details, please contact us via Whatsapp at +6010-9798090 and wait for our response to confirm whether the changes are possible or not. All amendment requests must be made via this form with at least 48 hours prior notice for all preorder cakes.

Otherwise, we cannot confirm that changes can be made and will not take responsibility for the cakes if the recipient is not around during the original delivery time slot.

Please read the form carefully before submitting it. 

 

Q: Do you use your own drivers or 3rd party delivery services to deliver the cakes?
We use 3rd party drivers who are familiar with the handling of our cakes and pay them by distance just like Grab, Lalamove, and other 3rd party delivery services. 

 

Q: Can you deliver to my unit? Or to the shop/restaurant inside malls/hotels?
Delivering to high-rise/multi-storied buildings (apartments, condominiums, malls, restaurants, hotels, hospitals, etc.) is not part of our delivery partner’s services. The driver will pass the cake(s) to the recipient ONLY at the drop-off point or lobby of such buildings. 

 

Pick Up

Q: Where is your store located at?
Our store is located at DG-29, Medalla @ Oasis Corporate Park, 2, Jalan PJU 1A/2, Ara Damansara, 47301 Petaling Jaya, Selangor.

 

Q: How will I know when my order is ready for pickup?
You will receive an email notifying you that your order is ready for pickup on the day your order is due for collection. 

 

Q: Can I come pickup earlier/later/anytime?
Our store opens for pickup from 11am-5pm on Tuesday to Saturday. You may come to collect your order anytime (within the stipulated business hours) once you have received a ‘ready for pickup’ email from us.

 

Products

Q: Do you write messages on the cake?
Wishes writing on the cake board is provided at additional charge. Also, we do offer a message card as well at additional charge. Please type your message in the message box provided before checking out.

 

Q: How do I store the desserts/cakes? And how long can they last?
Please keep the cake in the chiller immediately upon receiving it for at least 30 minutes until ready to serve (do not freeze).
All our cakes must be served at chilled temperature (10°C-12°C) and are best consumed within 2 days. 

 

Q: How long can the cake last in a car ride?
Our cakes can last in a car ride for up to 30 minutes depending on the car’s air-conditioner’s temperature. Please have the AC turned on high during transportation. For longer journeys, we recommend keeping the cake inside an insulator bag with some ice packs.

 

Q: Do you use halal ingredients? Does your cake contain alcohol?
While we are not a halal-certified bakery as of yet, we only use halal ingredients in our baking, including halal bovine gelatine. We do not use alcohol in our baking.

 

Q: Can I request a less sweet cake?
Unfortunately, we cannot adjust the sweetness of our cakes as we make them in batches.

 

Q: Do you accept customised cake orders?
Yes, we do customise the design and flavours of our cakes. Please contact us via Whatsapp at +6010-9798090 and we will assist you with that.

 

Q: I am allergic to nuts/gluten. Which product is suitable for me?
All our cakes are made in a kitchen that handles nuts and gluten. We do not recommend consuming our products as they may contain traces.